1. What kind of products does your store offer?

We specialize in a variety of kitchen products, mainly centered around coffee and tea accessories. Our range includes coffee makers, tea infusers, mugs, grinders, loose-leaf tea, gourmet coffee beans, and more. Additionally, we also offer a selection of knives and other kitchen supplies.

2. Are your products made from safe materials?

Yes, we prioritize the use of high-quality and safe materials for all our products. They are crafted from food-grade materials such as stainless steel, BPA-free plastics, glass, and other durable materials, ensuring they are safe for use with food and beverages.

3. Do you offer international shipping?

Absolutely! We offer worldwide shipping to most countries. But now the cutlery category is only shipped within Australia. Shipping costs and delivery times may vary depending on the destination. But most products in our store have free shipping. Please check our Shipping Policy or contact our customer support for specific details regarding international orders.

4. Can I return or exchange a product if I'm not satisfied?

Yes, we have a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return the item within 30 days for a full refund or exchange. Please review our Return Policy for more information on the process and any exceptions.

5. How do I track my order?

Once your order is processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number on our website's tracking page or through the courier's website to monitor the status of your delivery.

6. Are your products dishwasher-safe?

Many of our products are dishwasher-safe; however, it's essential to refer to the product description or packaging for specific care instructions. Some delicate items or those with intricate designs might require handwashing to maintain their quality.

7. Are there any upcoming events or promotions I should know about?

Yes, we often run exciting promotions and events throughout the year. Stay updated on our latest offerings, exclusive deals, and upcoming events by subscribing to our newsletter or following us on social media. Be the first to know about discounts, new product launches, and special events tailored for our customers!

8. Why choose our products?

Our kitchen products are meticulously curated to offer a perfect blend of quality, functionality, and style. We prioritize sourcing high-quality materials to ensure durability and performance in every product. Whether you're a coffee aficionado, a tea enthusiast, or in need of reliable kitchen supplies, our products are designed to enhance your culinary experience. With a focus on innovation and customer satisfaction, we aim to provide you with exceptional products that cater to your specific needs while adding a touch of sophistication to your kitchen.

9. Can I cancel or modify my order after it's been placed?

We strive to process orders quickly, but if you need to make changes or cancel your order, please reach out to our customer support team as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.

10. How can I contact your customer support?

For any inquiries, concerns, or assistance, you can reach our dedicated customer support team via email at info@wombiekitchen.com or through the Contact Us page on our website. We aim to respond promptly within 24-48 hours during business days.